FAQ
FAQ
Frequently Asked Questions about Event Planning Services
1. What services do you offer?
Our event planning services include venue selection, vendor coordination, budget management, theme and decor design, guest list management, and day-of event coordination. We also offer additional services such as transportation and accommodation arrangements, audio-visual and technical support, branding and marketing, and post-event follow-up.
2. How do you determine the cost for your services?
The cost for our services is based on a variety of factors, including the size and type of event, the number of guests, the location, the level of service required, and the number of vendors involved. We will work with you to create a customized quote that fits your budget and meets your specific needs.
3. How do you work with vendors?
We have a list of preferred vendors that we have worked with in the past and trust their quality of work. However, we are also open to working with vendors that are recommended by the client. We handle all the communication, negotiation and coordination with the vendors.
4: How do you ensure that the event stays within budget?
We create a detailed budget breakdown for the event and will work with you to ensure that all expenses are accounted for. We also provide regular updates on the budget status and will make recommendations for cost-saving measures if needed.
5. How much lead time do you need to plan an event?
The lead time required for event planning can vary depending on the size and complexity of the event. We recommend at least 2-6 months of lead time for large events, but we are also able to plan and execute events with shorter lead times, it all depends on the client's needs.
6. Can you help with post-event follow-up?
Yes, we can help with post-event follow-up, which includes things like thank you notes, gathering feedback, and creating a report on the event's success.
7. Do you plan events outside of your area?
Yes, we are able to plan and execute events outside of our area through remote support for distances greater than 100 miles of Portland, OR. For distances less than 100 miles, additional costs such as transportation and accommodation may apply.
8. How do you handle unexpected changes or complications during the event?
We have a plan B for every situation, and our team is trained to handle unexpected changes or complications in a professional and timely manner. We will communicate and work with you to ensure the event continues to run smoothly.
9. How do we get started with planning our event?
To get started, please contact us to schedule a consultation. During the consultation, we will discuss your event goals, budget, and preferences, and provide you with a customized quote.
FAQ for Venues
Frequently Asked Questions about Venue Operations Management
1. What services do you offer?
From assessment to continuous improvement, we ensure seamless execution and top-tier experiences, making our venue a benchmark for operational excellence in the industry.
2. How do you determine the cost for your services?
The cost for our services is based on the length of the contract. Monthly retainers and as-needed contracts can be provided after a consultation to create a customized quote that fits your budget and meets your venues specific needs.
3. How do you work with vendors?
We have a list of preferred vendors that we have worked with in the past and trust their quality of work. However, we are also open to working with vendors that are recommended by the client. We handle all the communication, negotiation and coordination with the vendors.
4: How do you ensure that events stay within budget?
We create a detailed budget breakdown for the event and will work with you to ensure that all expenses are accounted for. We also provide regular updates on the budget status and will make recommendations for cost-saving measures if needed.
5. How much lead time do you need to plan an event?
The lead time required for event planning can vary depending on the size and complexity of the event. We recommend at least 2-6 months of lead time for large events, but we are also able to plan and execute events with shorter lead times, it all depends on the client's needs.
6. Can you help with post-event follow-up?
Yes, we can help with post-event follow-up, which includes things like thank you notes, gathering feedback, and creating a report on the event's success.
7. Do you plan events outside of your area?
Yes, we are able to plan and execute events outside of our area through remote support for distances greater than 100 miles of Portland, OR. For distances less than 100 miles, additional costs such as transportation and accommodation may apply.
8. How do you handle unexpected changes or complications during the event?
We have a plan B for every situation, and our team is trained to handle unexpected changes or complications in a professional and timely manner. We will communicate and work with you to ensure the event continues to run smoothly.
9. How do we get started with streamlining our venue operations?
To get started, please contact us to schedule a consultation. During the consultation, we will discuss your venues goals, budget, and preferences, and provide you with a customized quote.
CANCELLATION OF SERVICES
Cancellation by client: If a client cancels their event, the following cancellation fees will apply based on the notice period provided:
30 days notice: No fee
Less than 30 days notice: 50% of total contract value.
Cancellation by company: If the event planning company cancels the event due to circumstances beyond their control (e.g. severe weather, natural disaster), the client will receive a full refund of any payments made.
Force Majeure: In the event of a Force Majeure, as defined in the contract, either party may cancel the event without incurring any cancellation fees.
Payment of fees: The cancellation fees outlined in this policy must be paid within 30 days of the cancellation date.
Changes to services: If the client changes their requirements after the contract has been signed, the company reserves the right to renegotiate the terms of the contract, including the total contract value.
In the event that the company is able to recover any costs through rebooking or other means, the fee may be reduced.